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Loddon Vale Dental Practice complies with the 1998 Data Protection Act and the Freedom of Information Act 2000, and this Policy describes our procedures for ensuring that personal information about patients is processed fairly and lawfully.

In order to provide you with a high standard of dental care and attention, we need to hold personal information about you. This personal data comprises:

  • Personal details such as your name, age, address, telephone numbers, email address and your general medical practitioner;
  • Your past and current medical and dental condition;
  • Radiographs, clinical photographs and study models;
  • Information about the treatment we have provided or propose to provide (and its cost);
  • Notes of conversations or incidents that might occur for which a record needs to be kept;
  • Records of consent to treatment;
  • Any correspondence (relating to you) with other healthcare professionals: such as referrals to specialists, for example.

We need to keep comprehensive and accurate personal data about our patients in order to provide them with safe and appropriate dental care.

We will process personal data that we hold about you in the following way:

We will retain your dental records while you are a practice patient. If you cease to be a patient, we will continue to hold them for at least another eleven years, or in the case of children until they reach the age of 25, whichever is the longer.

Personal data about you is held in the practice’s computer system and/or in a manual filing system. The information is not accessible to the public and only authorised members of staff have access to it. Our computer system has secure audit trails and we back up information on every working day.

In order to provide proper and safe dental care, we may need to disclose personal information about you to:

  • Your general medical practitioner;
  • The hospital or community dental services;
  • Other health professionals caring for you;
  • Dental Insurance Companies of which you are a member.
  • Private dental schemes of which you are a member.

Disclosure will take place on a “need-to-know” basis. Information will only be given to those individuals/organisations who need to have it in order to provide care to you and for the proper administration of Government (whose personnel are also covered by strict confidentiality rules). The recipient will only be given the information that they need to know for these purposes.

In very limited circumstances or when required by law or by a court order, personal data may have to be disclosed to a third party not connected with your dental care. In all other situations, disclosure that is not covered by this Policy will occur only when we have your specific consent. Where possible you will be informed of these requests for disclosure.

You have the right to access the data that we hold about you and to receive a copy. Access may be obtained by making a request in writing. We will levy a fee of £10 for records that are copied. If a request is made to copy X-rays, an extra charge of £40 will be made. We will provide a copy of the record within 40 days of receipt of the request and fee and an explanation of your record should you require it.

If you move to another dental practice we may (at our discretion) loan original X-rays and provide copy notes direct to that practice free of charge on receipt of a written request from them to do so.

If you do not wish personal data we hold about you to be disclosed or used in the way that is described in this Policy, please discuss the matter with your dentist. You have the right to object, but please remember that this may affect our ability to provide you with dental care.

TESTIMONIALS

We love our patients

google rated

Sue J

“I'm thrilled with the results of my Invisalign treatment and would recommend anyone considering this to visit Dr Bahra at Loddon Vale Dental Practice.”

star1 star2 star3 star4 star5

Frank G

“Here is a practice that is welcoming, professional and very committed to advancing what is best for each patient.”

star1 star2 star3 star4 star5

Anna L

“Following far too many years of avoiding and fearing the dentist, I reluctantly made an appointment at my nearest clinic. Luckily for me, that was Loddon Vale....”

star1 star2 star3 star4 star5

Julia M

“Excellent and very professional service was provided by the team. The staff are very friendly and welcoming. I will not consider going anywhere else now!”

star1 star2 star3 star4 star5

Ady G

“Dr Patel has been looking after my and my children’s dental issues for many years now. He is very patient with my children, especially as one has...”

star1 star2 star3 star4 star5

Declan M

“I have been going to this dentist for many years and have never had a bad experience. I would recommend this practice to anyone. Amazing staff, helpful...”

star1 star2 star3 star4 star5

Sue J

“I'm thrilled with the results of my Invisalign treatment and would recommend anyone considering this to visit Dr Bahra at Loddon Vale Dental Practice.”

star1 star2 star3 star4 star5

Frank G

“Here is a practice that is welcoming, professional and very committed to advancing what is best for each patient.”

star1 star2 star3 star4 star5

Anna L

“Following far too many years of avoiding and fearing the dentist, I reluctantly made an appointment at my nearest clinic. Luckily for me, that was Loddon Vale....”

star1 star2 star3 star4 star5

Julia M

“Excellent and very professional service was provided by the team. The staff are very friendly and welcoming. I will not consider going anywhere else now!”

star1 star2 star3 star4 star5

Ady G

“Dr Patel has been looking after my and my children’s dental issues for many years now. He is very patient with my children, especially as one has...”

star1 star2 star3 star4 star5

Declan M

“I have been going to this dentist for many years and have never had a bad experience. I would recommend this practice to anyone. Amazing staff, helpful...”

star1 star2 star3 star4 star5
View All Testimonials
I am extremely happy with the treatment I received for a large filling due to a broken tooth. I was very nervous and Dr Patel was very kind and patient. I would thoroughly recommend this practice.
Carol Bulman
Carol Bulman
13:18 28 Sep 22
Both myself and my partner have been registered for a couple of years now. Always had a pleasent experiance including dental emergencies where we were seen within the hour.Great customer service with attention to detail. Thank you!
Aeyo Zan
Aeyo Zan
11:28 03 Nov 21
Dr Patel has been looking after myself and my children’s dental issues for many years now. He is very patient with my children especially as one has SEN and complex dental needs. He explains his procedures to the children carefully and with sensitivity to their needs. The staff there are friendly and the practice Manager kept me informed of any information from specialists we had been referred to. Practise is clean and tidy. Parking in close by and free!
Ady Giles
Ady Giles
19:12 10 May 18
Following far too many years of avoiding and fearing the dentist, reluctantly made an appointment at my nearest clinic.Luckily for me that was Loddon Vale.Dr Patel was just amazing, not only made my gums much healthier (and that took some work) but changed whole outlook on dentists.All other staff lovely and friendly too.So if like me and fear dentists. Give these guys a shot. If not, lucky you but still recommend.
Anna Longley
Anna Longley
21:12 08 Oct 19
I have been coming to this dentist for several years, the staff are always friendly and helpful. Dr Patel is a great dentist very patient with me as I'm a nervous patient. Would recommend to friends and family.
smileyspooky
smileyspooky
22:01 13 Sep 17
Receiving regular hygiene treatment from Emily. Great hygienist! Very professional and friendly. She made me feel comfortable during dental cleaning and polishing. Very happy with the service.
Devendra Shrestha
Devendra Shrestha
12:25 01 Jun 23
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